Contact Us

We’re here to answer questions about Polly and help you navigate our coverage. Reach out if something’s unclear, you’d like to suggest a topic, or you’ve spotted an error on our site.

How do I send feedback or ask a question?

Send your message through the contact form on this site. We read all submissions and typically respond within two business days, though during high-volume periods it may take a bit longer. Please provide as much detail as possible—specific questions get faster, more useful answers than general ones. If you’re writing about a particular feature or promotion, let us know when you noticed it and which page it appeared on.

What can you help me with?

We cover Polly’s features, promotions, user experience, and account functionality. We also publish information about licensing, regulation, and responsible gaming practices. If your question falls outside these areas—say, you need help with an account transaction or dispute—you’ll want to contact Polly’s support team directly through their official site.

Where do I find Polly’s license and operator information?

The operator publishes details about its license, jurisdiction, and regulatory standing on its own website. You can verify this information in the regulator’s public registry. Unlike the operator’s legal and business records, our team doesn’t maintain or verify those documents, so we point you to the official sources rather than reproduce them here.

What if I’m concerned about my gambling habits?

If you or someone you know is struggling with gambling, professional help is available and free. The National Council on Problem Gambling runs a confidential helpline that provides support and connects you with local resources. They’re available 24/7 to listen and help you find treatment options. This service is separate from Polly and is designed specifically to help people manage gambling-related challenges.

Get in touch

Use the contact form above to reach our team. We can’t provide account support or mediate disputes directly, but we can discuss our coverage, clarify information on our site, and suggest resources that might help.